FAQs
Scheduling your appointment
- Visit the booking platform.
- Follow the prompts.
- Find your primary care provider and choose a date and time.
- Confirm your appointment and get a confirmation email or text.
Who can book online?
Patients who have seen their SIU Center for Family Medicine provider in the last 3 years can book their primary care, follow-up and wellness visits online.
Note: Some visits, like prenatal care or workers’ compensation cases, still need to be scheduled by phone. Or, if you've recently made changes to your health insurance, please call 217-545-8000 to update your information.
Can I book an appointment for a family member online?
Yes, as long as they are an established patient, meaning they've seen their SIU Center for Family Medicine provider within the last three years.
What if I don’t see the type of appointment I need?
Certain appointment types like prenatal visits or visits related to a motor vehicle accident or worker's compensation may require a phone call. Contact us directly for help.
Is online scheduling secure?
Yes, your privacy is important to us. We use secure systems to protect your personal and health information.
Do I need an account?
No, all you'll need is the patient's name, birthday, address and contact details.
Can I schedule same-day or urgent care appointments?
Availability may vary. For urgent needs, please call the clinic directly or visit our Express Care location. In case of emergency, call 911.