Patient feedback

Tell us how we are doing

We want to hear about your experience interacting with SIU Medicine and our care teams. Let us know how we're doing: Use the feedback form, email or call us.

Share your feedback

If you have a comment, suggestion for improvement or complaint, use our secure, HIPAA-compliant form to share with our patient experience team. Submit your feedback: patient experience feedback form.

Call us

If you would prefer to call or leave a message with our patient experience team, please call 217-545-8000 option 4. During business hours, 8 a.m. - 4:30 p.m., Monday-Friday, ask for the patient experience team.

Email us

If you would like to email our patient experience team, please be aware that sending personal health information through unencrypted email poses some risk of that information being accessed by an unintended third party. Sending information to  patientexperience@siumed.edu after this notification signifies receipt of warning and acceptance of the risk.

Additional resources

Billing and insurance

FollowMyHealth

What is academic medicine?

Virtual care

Request medical records

Medical Library

Latest articles

Roland and Linda Folse

Generosity as an art form

SIU School of Medicine’s 2025 Distinguished Donors of the Year are a remarkable couple whose unwavering generosity and passion have left a lasting imprint on the school and the region.
Fran Owens

Fran Owens honored for work at Survivor Recovery Center

SIU Medicine care provider Fran Owens has been named Illinois' Social Worker of the Year.
Physicians Park West, Decatur

SIU Medicine expands commitment to Decatur with new multispecialty clinic

SIU Medicine is deepening its investment in the health and well-being of the Decatur community with the opening of a new multispecialty clinic at Physicians Plaza West, 2 Memorial Drive.