Patient feedback
Tell us how we are doing
We want to hear about your experience interacting with SIU Medicine and our care teams. Let us know how we're doing: Use the feedback form, email or call us.
Share your feedback
If you have a comment, suggestion for improvement or complaint, use our secure, HIPAA-compliant form to share with our patient experience team. Submit your feedback: patient experience feedback form.
Call us
If you would prefer to call or leave a message with our patient experience team, please call 217-545-8000 option 4. During business hours, 8 a.m. - 4:30 p.m., Monday-Friday, ask for the patient experience team.
Email us
If you would like to email our patient experience team, please be aware that sending personal health information through unencrypted email poses some risk of that information being accessed by an unintended third party. Sending information to patientexperience@siumed.edu after this notification signifies receipt of warning and acceptance of the risk.
CARE Award
Championing Advocacy and Recognition in the Human Experience (CARE) Award recognizes SIU Medicine individuals or teams who go above and beyond to create exceptional, compassionate, and human-centered experiences for patients and patient representatives.
Nomination & Submission Guidelines
Eligibility:
- Open to all staff, clinicians and teams involved in patient care (direct or indirect).
- This includes staff, clinicians or leadership who impact patient experience.
Nomination Sources:
- Patients and families
- Peers and colleagues
- Leaders or supervisors
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