New payment plan option offers patients flexibility
Managing medical bills can feel overwhelming. SIU Medicine now offers a new payment plan option to make that process easier.
SIU Medicine partnered with AccessOne to give eligible patients the option to spread payments over time in a way that fits their budget. Patients choose whether to enroll. The program focuses on flexibility, transparency, and ease of use.
AccessOne charges no enrollment fees and no interest, and it does not check or report credit. Enrollment does not affect a patient’s care.
Patients who qualify may receive a text, email, letter or phone call from AccessOne explaining the option. Patients can enroll online, by phone or through an automated system available 24 hours a day. After enrollment, patients can manage payments, set up autopay, and view statements through a secure online portal.
This option gives patients more control and peace of mind as medical expenses add up.
Patients with questions can visit myaccessone.com or call 888-458-6272 to reach AccessOne’s Patient Advocacy Center. For questions about care or insurance, SIU Medicine’s Patient Business Services team remains available to help.
Frequently asked questions
What is AccessOne?
AccessOne is a trusted partner of SIU Medicine that offers simple, affordable payment plans for medical bills. It lets you spread payments over time in a way that works for your budget.
Why am I hearing from AccessOne?
If you have a medical balance at SIU Medicine, you may receive a text, email, letter or phone call from AccessOne. This outreach is to let you know a payment plan is available and to help you get started if you choose.
Do I have to sign up?
No. Enrollment is completely optional. It’s simply a tool to make medical bills easier to manage.
Will this affect my credit?
No. AccessOne does not check your credit and does not report to credit agencies.
Are there fees or interest?
No. There are no enrollment fees, no interest charges and no surprises.
How do I sign up?
You can activate your payment plan in the way that’s easiest for you:
- Online: visit myaccessone.com
- Phone: call 888-458-6272 (Monday–Friday, 8 a.m.–8 p.m. ET)
- Automated phone system: available 24/7
- Through the text or email link you receive from AccessOne
How much will I pay each month?
Your monthly amount is based on your total balance. Many patients can choose a lower monthly payment that fits their budget.
What happens after I activate?
Once your plan is active, AccessOne will:
- Send you a monthly statement
- Allow you to make payments online
- Give you the option to set up autopay
- Let you combine new charges into the same plan, if needed
You can review everything anytime in the AccessOne Patient Portal.
Is my information safe?
Yes. AccessOne uses secure systems to protect your personal and financial information.
Who do I contact if I have questions about my plan?
AccessOne’s Patient Advocacy Center can help with payments, account access and general questions:
If you have questions about your SIU Medicine care or insurance coverage, our Patient Business Services team is always here to help.
What if I don’t want to receive texts or emails?
You can still participate in the program even if you prefer not to receive digital messages. AccessOne can help adjust your communication preferences.
Will this affect my care?
No. Signing up—or not signing up, does not affect the care you receive at SIU Medicine.
